This site belongs to and is operated by Mor Maman Cosmetics, Ltd.
(“We”, “our”). The term “our online services” is attributed to our website,
our pages on third-party social media platforms such as Instagram, Facebook,
Pinterest, or any other website or application that belongs to us or that we
occasionally make use of. The term “our services” refers to the online
services we occasionally offer. If you are using any of these services,
you will be defined, for the purposes of this document, as “user”, “you”,
The following detailed terms of agreement (“the terms”) will detail
the ways in which our online services may be used, and will set the legal terms
according to which we provide our online services. By using
our services, you hereby agree to these conditions in full.
If you have not yet turned sixteen (16), you must notify a parent or guardian about our terms of agreement in order to get their consent before you sign up for the website, or send out an order with us.
2. Agreement relations
These conditions will apply to any product sold to you (“Agreement”). Please read these conditions carefully and make sure you understand them before ordering anything via our online services.
Our online services will guide you through the stages necessary to place an order with us. Our order process will allow you to check and correct any mistake before sending in the order. Please take your time to check your order on every page before sending it.
Once you have sent the order, you will receive an e-mail from us confirming it has been received. Note that this message does not mean your order has been approved. Your order serves as an offer to purchase the items listed within at the price published in our services. All orders are subject to our acceptance and we will update you regarding that, as mentioned, via e-mail, confirming that the products have left us and are on their way to you. The agreement between us will be formed only after we send you the departure e-mail.
As a client, you have the right to cancel the agreement, at any time, within two days of sending the order.
For further information on our Return Policy, please visit the appropriate page.
If we are unable to provide you with your order, for instance if an item you’ve ordered is not in stock or is no longer available for purchase, or if we cannot match the requested delivery date or there is any mistake in the price presented on the website, we will inform you about it via e-mail and will not complete your order. If you have already paid for the order, we will reimburse you for the entire sum, including the delivery fees, as soon as possible.
4. Delivery and return policy
If we are unable to provide you with your order, for instance if an item you have ordered is not in stock, is no longer available or there is a mistake in the price or delivery date on the website, we will inform you via e-mail and your order will not be processed.
If you have already paid for the order, we will reimburse you for the entire sum, including delivery fees, as soon as possible.
Delivery will be carried out from the moment the order is approved by the credit card company, on workdays only (not including weekends).
Delivery is made in 5-7 business days (not including weekends).
For remote addresses, arrival time is 7-10 business days.
In severe weather conditions or force majeure there may be delays or changes.
The company (Mor Maman Cosmetics) is not responsible for any delays in delivery and will not compensate or reimburse the client.
5. Rights and ownership
Unless specifically mentioned otherwise, all website designs, including text, graphics, logos, icons, photos, art, audio and video – are owned by us (or subject to the license we hold) and are protected under copyright laws.
6. Product display
We do our best to present the products we sell in their truest form. Our team works hard to display every item in its true form, yet pictures and videos of the products on our online services are for display only.
Despite efforts to precisely display colors, sizes and textures, we are unable to assure that the product will be exactly true to each item in a computerized display. In addition, due to different screen sizes, the size displayed on the website might not reflect the real size of the product. However, we do our best to provide detailed information about the sizes and descriptions of every product in order to ensure you are well-informed before making a purchase.
The prices of our products are listed on our online services. We do our best to make sure the prices are correctly displayed while inputting them into the system. It is possible that despite our efforts, the prices of certain products will be displayed incorrectly.
Should we find a mistake in the pricing of the products you have ordered, we will contact you via e-mail and notify you of the mistake. You will then be given the ability to continue the order with the right price or cancel the order. We will not process your order unless you specifically approve that we do so. If we are unable to contact you via the contact information you have provided us when making the order, we will cancel the order and notify you about it in writing.
Notice that if the wrong price was clear and could not be mistakenly displayed, we are not obligated to provide the product at the wrong (low) price presented.
The prices on the website do not include VAT that might be added during purchase, depending on the destination country (in Israel, prices include the relevant taxes). Notice that we will not reimburse you for taxes that may occur during the return.
Delivery costs will be as presented during the order process, before authorization. Please see the Delivery and Returns page for more information on delivery costs.
We process all payments via our defrayal partners, Tranzila Ltd. (“Tranzila”). You are welcome to visit the Tranzila Q&A page at any time, at https://www.tranzila.com/faq.html, in order to find out more about the defrayal process, including charges, crediting, etc.
While the order is placed via our online services, payment will be made through Tranzila, not us. We take no responsibility for the availability of these services or any financial damage that might be caused by the payment services of these service providers. In any conflict between these conditions and the Tranzila terms of service conditions, these conditions will prevail.
If the payment is made via credit card, your credit card will be charged via Tranzila and will be described (or any other description that might be given by Tranzila). If you are paying through PayPal, your account’s charge will have the description (or any other description provided by PayPal).
By using our online services, you hereby agree that the laws of the State of Israel shall apply to any use of them and all disputes arising between the parties will be resolved by mediation or, if need be, the decision of a Tel Aviv-Jaffa court.
10. General terms
We reserve the right to change, add, subtract or match any of the aforementioned conditions at our own discretion. Please check the page for occasional changes. You hereby agree that each time you visit one of our online services, the visit and use will be subject to the most updated version of these terms.
This site belongs to and is operated by Mor Maman Cosmetics, Ltd. (“We”, “our”). The term “Our online services” is attributed to our website, our pages on third-party social media platforms such as Instagram, Facebook, Pinterest, or any other website or application that belongs to us or that we make occasional use of. The term “Our services” refers to the online services we occasionally offer. If you are using any of these services, you will be defined, for the purposes of this document, as “user”, “you”, or “guest”.
We respect our users’ rights to privacy and understand the importance of guarding their collected information. This document describes how we gather, guard and use the personal data you provide us as a user.
If you have not yet turned sixteen (16), you must notify a parent or guardian about our terms of agreement in order to get their consent before you sign up for the website, or send out an order through us.
Personal Information Collection
We collect your personal information when you register to the site or any of our services, send out an order, purchase a gift certificate, use our online services or interact with us in any other way, for instance through social media, clicking on an advertisement banner on a third-party site, asking for information or help, giving us feedback, responding to any of our blogs and/or articles, signing up for our promotions or filling out any surveys. It is also possible we will receive personal information abut you from third-party factors, with whom we are collaborating. By registering or, as mentioned, using these services, you hereby agree that your personal information will be used according to that which is stated above in this policy.
The information we collect might contain your name, e-mail address, address of residence, your defined delivery address, the IP from which you reached the site, your purchase history, your purchase preferences, colors/sizes/types you have purchased and/or searched through us, the type of browser you used to access the website, the times in which you have done so and the duration, how you reached the website and any information regarding your location, images you have shared with us (or tagged us on social media), your date of birth, password, answers to security questions and any other information you may have given us. We do not hold any details related to your credit card.
It is possible that we may record conversations in which you have contacted us, or we have contacted you. We do so for security measures and in order to improve the service we provide for our clients.
What we use your personal information for
Your personal information may also be used to send you marketing updates, as the next paragraph details.
We collect, and use third-party factors to collect for us, information from many users on the website and our digital services, and analyze the data in order to construct an image of the use of the website, in order to improve the services offered. It is possible that this information will be shared with digital advertisers with whom we work in order to advertise our products and services when browsing third-party websites or making use of other digital services.
When provided with your feedback, we may make use of it to improve our services and we may publish it (online or offline) in order to promote our businesses and services. We’ll collect your name and/or username along with the comments, as well as the e-mail address, which will not be published but may be used for us to contact you.
By using our website, you hereby approve that we can take the information you have given us outside the European Economic Area.
You have a choice
We allow you to register in order to receive news, updates and new products in a variety of methods. You can choose to cancel your registration to any of these methods, if you wish to do so.
You have the right to ask us not to use any of your information for marketing. At any time, we will allow you to cancel your registration to any service you have signed up for, should you decide to change your mind. Each time you receive a marketing piece from us, we will update you on how you can cancel your registration. To cancel your e-mail registration, please contact our customer support team at 972-3-9786991 or via e-mail at [email protected].
Should you tell us that you would not like to receive any marketing from us, we will still contact you in order to provide you with the products and services you have asked for, and general needs.
When using our website and/or digital services, you hereby agree that the Tel Aviv-Jaffa courts will have exclusive rights to adjudicate any legal dispute, according to the law of the State of Israel.